Emergency Water Damage Help
We Arrive in 60 Minutes — Day, Night, Holiday
Active leak? Burst pipe? Basement filling up? Don't wait. Call us now — a real person answers, and a crew rolls in 60 minutes or less.
Free estimate · Insurance claims handled · No obligation
⚠️ Every hour water sits, the damage gets worse and the repair cost goes up. Don't wait — call us now.
Real Crews. Real Trucks. Ready 24/7.
We're not a franchise, and your call doesn't get routed to a national dispatch center. RestorePro is one family business in Woburn, MA. The same crew that's been showing up to Massachusetts homes since 1997 is the same crew rolling to yours. No subcontractors, no third-party dispatch — our IICRC-certified team shows up in our trucks, with our equipment, in 60 minutes or less.
- Fleet of branded vans + service trucks
- W-2 employees, no subs
- Industrial extraction gear on every truck
- Family-owned, MA-based since 1997
Emergencies We Handle Right Now
If water is moving in your home, we can be on-site within an hour. Eastern MA and Southern NH, 24/7.
Active Burst Pipe
Pipe just burst? Shut the main valve and call us. We arrive with extraction trucks within 60 minutes — faster than your insurance can return your call.
Basement Filling Up
Sump pump failed during a storm? Standing water rising? We dispatch immediately with truck-mounted pump-out and start extraction the moment we arrive.
Sewage Overflow
Toilet overflow or sewer line backup? This is a Cat-3 biohazard. Don't touch it — our crew arrives in PPE with EPA-approved disinfectants.
Why "60-Minute Response" Actually Matters
Water damage compounds by the hour. The difference between a 60-minute response and a 4-hour response is often the difference between a $5,000 cleanup and a $25,000 reconstruction. Here's what we do in your first hour:
- Real person answers your call 24/7 — no answering service, no callback queue
- We confirm your address and dispatch the closest crew within minutes
- Crews staged across Eastern MA so we're never more than ~30 minutes away
- Truck-mounted extraction starts the moment we step inside — not after a 'quote'
- We document the source, contain spread, and stop further damage immediately
- Insurance is contacted for you with photos and moisture readings
- Real Person Answers24/7, no answering service, no callback queue
- Closest Crew DispatchedVans staged across Eastern MA
- Extraction Starts On ArrivalTruck-mounted pumps, no setup delay
- Source Stopped + ContainedWe stop spread before drying starts
- Insurance Notified Same DayPhotos, moisture, scope of work
What To Do Right Now — While You Wait
A few quick steps can dramatically reduce damage and your final repair bill. Stay safe — never enter standing water near outlets or appliances.
Stop the water source
If a pipe burst, shut off the main water valve. For an overflow, turn off the appliance or fixture. Don't try to fix the pipe yourself.
Kill power to the affected area
If water is near outlets, electronics, or your electrical panel, flip the breaker before going in. When in doubt, wait outside and call us.
Move soft items off the wet floor
Lift rugs, furniture, books, electronics, and anything porous. The longer they sit in water, the less likely they survive.
Take photos — lots of them
Document every wet surface, every damaged item, and the source. Your insurance adjuster will want this. We'll add professional documentation when we arrive.
Don't use a household vacuum
Standard vacuums can short out and won't pull deep moisture. We bring truck-mounted extraction that pulls water out of carpet pad and subfloor.
Call RestorePro
The earlier we arrive, the more we can save. Free estimate, no obligation, insurance billed directly.
What Happens When You Call
No surprises. Here's exactly what to expect from the moment you pick up the phone.
You Call
A real person answers 24/7. We confirm your address and dispatch the closest crew immediately.
We Arrive in 60 Min
Our IICRC-certified team rolls up with industrial extraction trucks ready to start work the moment we're on-site.
Extract & Dry
We pull out standing water, set commercial dehumidifiers and air movers, and monitor moisture readings until the structure is bone-dry.
Restore & Bill Insurance
We document everything, work directly with your adjuster, and restore your home to pre-loss condition. You pay your deductible — that's it.
That's why our drying timeline isn't optional. Every hour of delay raises the risk that a water-damage job becomes a mold-remediation job — which costs 3-5x more and isn't always covered by insurance. We dry fast for a reason.
Why Speed Wins on Water Damage Emergencies
- Massachusetts homeowners reach a real person in seconds — not a queue
- 60-minute arrival is the guarantee, not the goal — we hit it 99% of the time
- Crews staged across Eastern MA so dispatch distance is short
- Truck-mounted extraction means cleanup starts at minute zero
- We stop the source AND extract, not just one or the other
- BBB A+ accredited, IICRC certified, $2M liability insured
Not ready to call?
Leave your number and we'll call you back within 10 minutes.
We never share your information. No spam, ever.
We Handle Your Insurance Claim — Start to Finish
Filing a water damage claim is overwhelming when you're already dealing with a flooded home. We've handled thousands of claims with every major carrier — we'll do the heavy lifting.
Direct Billing
We bill your insurance company directly. You pay only your deductible, nothing more.
Adjuster Meeting
We meet your insurance adjuster on-site, walk through the damage with them, and back up every line item.
Full Documentation
Moisture readings, photos, equipment logs, and a detailed scope of work — everything your carrier needs to approve the claim quickly.
Every Major Carrier
Allstate, State Farm, USAA, Liberty Mutual, Travelers, Nationwide, Farmers — we work with all of them.
Not sure if you're covered? Call us — we'll review your policy with you for free, no obligation.
What Our Customers Say
Hundreds of 5-star reviews from Massachusetts homeowners we've helped recover from water damage.
"Felt in a tight situation having a major water leak and infant and wife at home. Wasn't sure what to do or who to call … reasonable price."
"One of the pipes in my basement clogged causing some sewerage overflow. They were out within an hour or so of my call. They were professional, efficient and did a great job."
"RestorePro did a great job cleaning my cellar after a sewage spill. They came out quickly, charged reasonable prices, were professional and friendly. My cellar looks and smells great!"
"RestorePro was great from start to finish. The owner Brian came over right away to assess our mitigation needs."
Certified, Accredited & Trusted
We meet the highest industry standards for water damage restoration in Massachusetts.
We Work Directly With Your Insurance Company
Frequently Asked Questions
Quick answers to what most homeowners ask us in the first 5 minutes of a call.
What counts as a water damage emergency?
Anything where water is actively moving, sitting, or rising in your home. Burst pipes, sump pump failures, basement flooding, sewage backups, storm intrusion, severe appliance leaks, and overflow scenarios all qualify. If you're unsure, call — we'll triage in 30 seconds.
How fast does RestorePro actually arrive?
Our guarantee is 60 minutes from your call to crew on-site, 24/7. In practice we usually beat it. Crews are pre-staged across Eastern MA so dispatch distance is short. We give you a real ETA when you call — not a window.
What should I do while I wait for you?
Stop the water source if safely accessible (main shutoff valve), turn off power if water is near outlets, and move soft items off the wet floor. Take photos of everything. Don't try to vacuum standing water with a household vac — it can short out and won't pull deep moisture.
Can you help if it's the middle of the night or a holiday?
Yes — that's when most water emergencies happen. Real person answers 24/7/365 including Thanksgiving, Christmas, and New Year's. Crews are on-call every night. There's no after-hours surcharge.
Will you bill insurance directly so I'm not paying upfront?
Yes. We bill your insurance carrier directly — you pay only your deductible. We've worked with every major carrier (Allstate, State Farm, USAA, Liberty Mutual, Travelers, Nationwide, Farmers) for nearly 30 years.
Serving Eastern Massachusetts & Southern NH
Not sure if we cover your area? Call us — we'll tell you in 30 seconds.
Massachusetts-licensed since 1997. We live, work, and respond where you do — from Boston neighborhoods to the North Shore and Southern NH.
Active Water Emergency?
Call Right Now
Real person answers 24/7. Crew on-site within 60 minutes. Free estimate, no obligation.
800-847-0114