Flooded Basement Cleanup
Pumped Out, Dried & Sanitized in 24-72 Hours
Standing water? Sump pump failure? Sewage backup? We pump out, dry the structure, and sanitize the floor — 24/7 with 60-minute response across Eastern MA.
Free estimate · Insurance claims handled · No obligation
⚠️ Every hour water sits, the damage gets worse and the repair cost goes up. Don't wait — call us now.
Real Crews. Real Trucks. Ready 24/7.
Branded RestorePro vans and trucks staged across Eastern Massachusetts so we can roll the moment your call comes in. No subcontractors, no third-party dispatch — our IICRC-certified team shows up in our trucks, with our equipment, in 60 minutes or less.
- Fleet of branded vans + service trucks
- W-2 employees, no subs
- Industrial extraction gear on every truck
- Family-owned, MA-based since 1997
Every Type of Basement Flood We Handle
Storm water, plumbing failures, sewage backups, sump pump failures — same crew, same trucks, same response time.
Sump Pump Failures
Pump died mid-storm? We bring portable pumps and truck-mounted extraction. Standing water out fast, drying starts immediately to prevent mold.
Storm Water Intrusion
Heavy rain pushed water through foundation cracks, basement windows, or bulkheads. We extract, dry, and document for your insurance claim.
Sewage Backups
Sewer line clog or city backup pushed Cat-3 contaminated water into your basement. Full PPE, EPA disinfectants, complete sanitization.
Flooded Basement Cleanup — The Full Process
Basement floods are uniquely brutal — standing water sits below grade, structural drying takes longer, and mold risk is highest. Here's how we attack it:
- Truck-mounted extraction pulls standing water in hours, not days
- Portable pumps for deep water beyond extraction reach
- Removal of saturated boxes, carpet pad, and unsalvageable contents
- Industrial dehumidifiers + LGR drying for concrete and structural framing
- Antimicrobial application across the entire flooded floor
- Daily moisture meters until concrete and wood test bone-dry
- Sewage cleanup with EPA-approved disinfectants if Cat-3 contamination
- Direct insurance billing for the whole job
- Truck ExtractionIndustrial pump-out, faster than rentals
- Portable PumpsFor deep water beyond extraction reach
- Content Pack-OutBoxes, furniture, carpet pad documented & removed
- Structural DryingConcrete + framing, daily moisture meters
- Antimicrobial & SanitizeWhole-floor treatment + sewage if applicable
What To Do Right Now — While You Wait
A few quick steps can dramatically reduce damage and your final repair bill. Stay safe — never enter standing water near outlets or appliances.
Stop the water source
If a pipe burst, shut off the main water valve. For an overflow, turn off the appliance or fixture. Don't try to fix the pipe yourself.
Kill power to the affected area
If water is near outlets, electronics, or your electrical panel, flip the breaker before going in. When in doubt, wait outside and call us.
Move soft items off the wet floor
Lift rugs, furniture, books, electronics, and anything porous. The longer they sit in water, the less likely they survive.
Take photos — lots of them
Document every wet surface, every damaged item, and the source. Your insurance adjuster will want this. We'll add professional documentation when we arrive.
Don't use a household vacuum
Standard vacuums can short out and won't pull deep moisture. We bring truck-mounted extraction that pulls water out of carpet pad and subfloor.
Call RestorePro
The earlier we arrive, the more we can save. Free estimate, no obligation, insurance billed directly.
What Happens When You Call
No surprises. Here's exactly what to expect from the moment you pick up the phone.
You Call
A real person answers 24/7. We confirm your address and dispatch the closest crew immediately.
We Arrive in 60 Min
Our IICRC-certified team rolls up with industrial extraction trucks ready to start work the moment we're on-site.
Extract & Dry
We pull out standing water, set commercial dehumidifiers and air movers, and monitor moisture readings until the structure is bone-dry.
Restore & Bill Insurance
We document everything, work directly with your adjuster, and restore your home to pre-loss condition. You pay your deductible — that's it.
That's why our drying timeline isn't optional. Every hour of delay raises the risk that a water-damage job becomes a mold-remediation job — which costs 3-5x more and isn't always covered by insurance. We dry fast for a reason.
Why Massachusetts Basements Are Different
- Concrete absorbs water differently than wood — we have specialized drying gear
- Below-grade air doesn't move freely — we set negative pressure containment
- Older MA basements have asbestos floor tile — we know how to handle it safely
- Stone foundations leak from multiple points — we find them all
- Insurance treats sewage backups differently — we document carefully
- Mold takes hold faster below grade — speed matters more than upstairs
Not ready to call?
Leave your number and we'll call you back within 10 minutes.
We never share your information. No spam, ever.
We Handle Your Insurance Claim — Start to Finish
Filing a water damage claim is overwhelming when you're already dealing with a flooded home. We've handled thousands of claims with every major carrier — we'll do the heavy lifting.
Direct Billing
We bill your insurance company directly. You pay only your deductible, nothing more.
Adjuster Meeting
We meet your insurance adjuster on-site, walk through the damage with them, and back up every line item.
Full Documentation
Moisture readings, photos, equipment logs, and a detailed scope of work — everything your carrier needs to approve the claim quickly.
Every Major Carrier
Allstate, State Farm, USAA, Liberty Mutual, Travelers, Nationwide, Farmers — we work with all of them.
Not sure if you're covered? Call us — we'll review your policy with you for free, no obligation.
What Our Customers Say
Hundreds of 5-star reviews from Massachusetts homeowners we've helped recover from water damage.
"Felt in a tight situation having a major water leak and infant and wife at home. Wasn't sure what to do or who to call … reasonable price."
"One of the pipes in my basement clogged causing some sewerage overflow. They were out within an hour or so of my call. They were professional, efficient and did a great job."
"RestorePro did a great job cleaning my cellar after a sewage spill. They came out quickly, charged reasonable prices, were professional and friendly. My cellar looks and smells great!"
"RestorePro was great from start to finish. The owner Brian came over right away to assess our mitigation needs."
Certified, Accredited & Trusted
We meet the highest industry standards for water damage restoration in Massachusetts.
We Work Directly With Your Insurance Company
Frequently Asked Questions
Quick answers to what most homeowners ask us in the first 5 minutes of a call.
Does homeowner's insurance cover a flooded basement?
Sometimes — depends on the cause. Sudden plumbing failures (burst pipe, water heater rupture) are typically covered. Sump pump failures often need a specific endorsement. Storm-driven groundwater usually requires separate flood insurance. We review your policy with you for free before any work.
How fast can you arrive for a flooded basement?
60-minute response from call to crew on-site, 24/7. Basements are time-critical — mold can start in 24-48 hours and concrete absorbs moisture quickly. Faster is always better. Real person answers your call any hour, any day.
What if my sump pump failed during a storm?
Common scenario. We bring portable pumps to clear standing water, then run our extraction and drying gear to dry the structure. We can also install a backup sump pump or recommend an upgrade so it doesn't happen again.
Will you remove everything that got wet, or just the water?
We extract, document, and dispose of saturated items (carpet pad, drywall, insulation, cardboard boxes) with insurance documentation. Hard items (sealed plastic containers, metal shelves) we clean and salvage. You decide what stays before we remove anything.
How long until my basement is fully dry and usable?
Standing water is out within hours. Structural drying of concrete and framing takes 5-10 days for typical floods, longer for severe cases or hardwood. We use moisture meters daily and don't pull our equipment until everything tests bone-dry.
Serving Eastern Massachusetts & Southern NH
Not sure if we cover your area? Call us — we'll tell you in 30 seconds.
Massachusetts-licensed since 1997. We live, work, and respond where you do — from Boston neighborhoods to the North Shore and Southern NH.
Standing Water in Your Basement?
Every Hour Costs You
Mold starts in 24-48 hours. Call now — pump-out in 60 minutes, free estimate, insurance billed directly.
800-847-0114